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Unsolicited E-mail Policy

Unsolicited e-mail or "spam" originating from an account or associated with an account is not tolerated. This includes any e-mail that promotes web sites hosted on an account but is sent from an e-mail address not associated with that account.

Unsolicited Electronic Mail. You are expressly prohibited from sending unsolicited bulk mail messages ("junk mail" or "spam"). This includes, but is not limited to, bulk-mailing of commercial advertising, information announcements, and political tracts. Such material may only be sent to those who have specifically requested it. Malicious or threatening email is also prohibited. Although we will make reasonable efforts to alert you to such activities and allow you an opportunity to cure them within a 12-hour period after discovery, we reserve the right to immediately deactivate your use of our service if we discover such activity. Further, you agree to indemnify and hold us harmless from any claim resulting from your use or distribution of electronic mail services through the service provided through this Agreement.

After the first violation of this policy, we will give a warning to the Reseller. Resellers are responsible to forward any warnings we give concerning unsolicited e-mail to their customers that send unsolicited e-mail. After the second violation, the account will be disabled without warning and the account may be terminated permanently.

Resellers should make this policy clear to their customers before they order an account. Realize that because many Resellers have many Virtual Subhost clients on a single account, disabling of a single account will affect all clients on that account. Therefore, it is imperative that Resellers make this clear and seek to enforce any infractions to this policy immediately.

We believe strongly in promoting "netiquette", or proper use of the Internet. A strong anti-spamming policy will benefit both you and your customers.

Activities Subject to Immediate Deactivation

Any account that is used for illegal, abusive, or unethical activity may be immediately deactivated by us without warning to you. Illegal, abusive or unethical activities may include, but are not limited to, pornography, obscenity, nudity, violations of privacy, hacking, computer virus, gambling, or promotion of gambling, and any harassing or harmful materials or uses as determined by us. You agree to indemnify and hold us harmless from any claim resulting from your publications or use of illegal, abusive, or unethical materials. Although we will make reasonable effort to alert you to such activities and allow you an opportunity to cure them within a 12-hour period after discovery, we are not required to give such notice before deactivating your use of our services if, in our discretion, your use is or results in illegal, abusive, or unethical activities. If an account is disabled, the regular monthly fees still apply until the account is terminated by the Reseller.

Resellers must keep in mind, if a Virtual Subhost client is deactivated for any illegal, abusive, or unethical activity, all Virtual Subhost clients that are hosted on the Server account will be affected by the deactivation.

Send all abuse notices to:

Please include in your email a copy of the email, along with "full complete" headers from the email.


Our Servers are located on the VERIO Backbone with multiple OC-3 and OC-12 Lines. They are maintained 24/7 365 days a year by network engineers who continually monitor bandwidth usage and add additional capacity when necessary to ensure that enough bandwidth is available to handle traffic spikes and growth. Our servers are checked every 15 minutes for uptime.

Have Questions? Call us 775-751-9244 8am-7pm PST or Email us at and see what we can do for you!
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